Privacy Policy

Privacy Policy Statement

Effective November 7th 2013

Welcome to a web site of Unknown Planner, LLC, doing business as Unknown™ Prepper, a Florida limited liability company (hereinafter referred to as “our”, “us”, “we” or the “Company”).

This privacy statement describes how the Company collects and uses the personal information you provide on our Web site: www.unknown.com. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

The Company has this privacy policy and practices including transparency, accountability and choice regarding the collection and use of your personal information. The privacy policy covers information collected through this Web site, www.unknown.com and does not cover information that may be collected through our mobile applications. If you have questions or complaints regarding our privacy policy or practices, please call us toll-free at 1-800-878-1837, send us an email at prepper[at]unknown[dot]com, or write to us at 3905 Tampa Rd Unit 960, Oldsmar, FL 34677. (IMPORTANT:  Please do not return any items to this address without first contacting our customer service department and obtaining prior authorization.) 

Information We Collect About You, When you visit our website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you register for our Services, we may collect the following types of information:

  • Contact information - your name, address, phone, email, and other similar information.

How we use the personal information we collect, Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • provide customer support you request;
  • resolve disputes,  and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our Terms of Service;
  • customize, measure, and improve the  Services and the content and layout of our website and applications;
  • send you an initiation to future newsletters;
  • send you marketing emails;
  • fulfill your order.

Security The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at prepper[at]unknown[dot]com

Cookies: Our servers use cookies and other proprietary means to improve our customer experiences, enhance the registration and shopping cart functionality, as well as to help us track certain activity which may assist in the discovery of the source of piracy or fraud.

We collect demographic and profile data, which may be used to determine the development cycle of our new services. This information may be shared with advertisers and other parties, but only on an aggregated, summarized or otherwise non-identifying basis.  We may also use the information to measure our site traffic, statistics such as number of visitors, diagnose network problems and errors, or generally to improve our services.

Third Party Cookies, The use of cookies by our partners, affiliates, advertisers, and service providers is not covered by our privacy policy.  We do not have access or control over these cookies.  Our partners, affiliates, advertisers, and service providers use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc.

Web beacons , Our Web pages contain electronic images known as Web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns, as well as ensure the technical operation of our communication systems.

Widgets , Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

Targeted Ads disclosure

We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites.  Our ad network partner uses cookies and Web beacons to collect non-personally identifiable information about your activities on this and other Web sites to provide you targeted advertising based upon your interests.  If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here (link to NAI opt-out:  http://www.networkadvertising.org/managing/opt_out.asp).  Please note this does not opt you out of being served advertising, and that we have no control over third-parties.  You will continue to receive generic ads.

Links to Other Web Sites

Our Site includes links to other Web sites whose privacy practices may differ from those of Unknown Planner, LLC. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.

Information Sharing, We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties.

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order, offering customer service, emailing receipts, and providing additional offers. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may also disclose your personal information

  • as required by law such as to comply with a subpoena, or similar legal process
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  • if Company is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  • to any other third party with your prior consent to do so.

Third Party E-Commerce Solutions Provider

Portions of our shopping cart are hosted by us and our third-party e-commerce solutions provider. When your order is handed off to a third party on a referral or affiliate basis, you will no longer be under our privacy policy, and you will use your own account details with the third-party to complete your own order with them directly under their own privacy policy (and they may opt out of providing your information back to us).

From time to time, we may use the e-mail addresses of those who access our site to provide information about your account, security enhancements, and otherwise service your account. You may cancel or opt-out of future notice by following the unsubscribe instructions included in these emails, updating your preference in your account profile or you can contact us at prepper[at]unknown[dot]com.

Persons who supply us with their telephone numbers may also receive telephone contact from us with information regarding your account, or upcoming events. If you wish to opt-out of future marketing contact, please provide us in writing with your name, email, and phone number and send to the address below. We will be sure your name is removed from the lists we share with other organizations.

Notification of Privacy Policy Changes, We may update this privacy policy to reflect changes to our information practices. If we make any change in how we use your personal information we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices

Updating/Correcting Personal Information: If your personal information changes, or if you no longer desire our service, you may correct, update or delete it by making the change on our member account information page, or by contacting us by email, telephone, or postal mail at the contact information listed below. 

Data Retention: We will retain your information for as long as your account is active or as needed to provide you services or comply with banking regulations. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at prepper[at]unknown[dot]com.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Commentary: Our Web site offers publicly accessible commentary on articles. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.

To request removal of your personal information from our article comments, contact us at prepper[at]unknown[dot]com.  In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

WARNING: If we suspect piracy, or have any probable cause to believe the theft of our products or services, we reserve the right at our sole option to maintain all information (and all correspondences from you) gathered by all methods, as well as continue to contact you and your providers using all methods, services, and technologies available.

If you feel that this site is not following its stated privacy policy statement, you may notify us using our contact information below.

Unknown Planner, LLC
d/b/a Unknown™ Prepper
3905 Tampa Rd Unit 960
Oldsmar, FL  34677

(IMPORTANT:  Please do not return any items to this address without first contacting our customer service department and obtaining prior authorization.)

We can be reached via writing to the address above, or via phone at (800) 878-1837 or via e-mail at prepper[at]unknown[dot]com

The Company uses various ad placement programs within our website and or apps that have their own individual privacy policies. Your use of this site and or our apps constitutes your consent as applicable.  Please note that we do not have any control over any such third-party site or service or the information they may or may not collect.

Listed below are the third-party ads services we use, and their respective privacy policies; as referenced herein and attached hereto:

As agreed in the Terms of Use, and incorporated by reference and annexed hereto, all of our services and products are provided "as is" without any express or implied warranty of any kind including warranties of reliability, merchantability, or fitness of a particular purpose. We offer no guarantee, warranty, or representation of uninterrupted or error free services; we further do not warrant the accuracy or completeness of any of our services or products. In no event shall we be held liable for any damages whatsoever (including by way of example only, and without limitation, business interruption, loss of information, damages for lost profits) arising out of the use of or inability to use our services, even if you or the Company have been advised of such damages.

This Privacy Policy Statement is a binding part of our Terms of Use.

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at no-reply@unknown.net

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to .

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
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